SHAKE2GO Chocolate Milkshake (10 x 350ml)

30-Day Money Back Guarantee – Optislim Terms and Conditions

With over 25+ years of experience, we are so confident in our products that we offer a 30-day money-back guarantee if you do not lose weight while using our ranges. The 30-Day Money Back Guarantee only applies to the following products purchased on the Optislim website (www.optislim.co.nz):
- Very Low-Calorie Diet (VLCD) Shakes, Bars and Soups
- Optiman For Him shakes
- Optislim For Her shakes

To qualify for the 30-day money-back guarantee, you must meet the following conditions:

1. Submit your refund request within 30 days of purchase with proof of purchase (e.g., receipt or order number).
2. Provide proof of consistent product usage as per the instructions (e.g., photos of used packaging, weight loss diary, or fitness app log).
3. Answer questions about your usage, including:

How the product was used and for how long.

Any dietary or exercise efforts made alongside product usage.

The results experienced compared to your expectations.

Claims that do not meet these requirements may be declined.

A maximum of one product item can be refunded per customer (excluding shipping price). The 30-day period begins when your tracking says your order has been delivered. Your order number will need to be provided to receive the refund. Refunds will only be placed using the same method of payment that the order was bought using. You must contact our customer service team within 30 days of the product being delivered. The 30-day money-back guarantee is only available to customers in Australia and NZ.